Privacy Policy

Effective Date: 23 April 2025

At Richmond Medicals , your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, https://www.richmondmedic.com, or interact with our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information You Provide

When you:

Contact us via forms or email
Make a purchase
Subscribe to our newsletter
Book an appointment or consultation

You may provide:

Full name
Email address
Phone number
Shipping/billing address
Health or medical information (if applicable to services)
Payment information (handled securely via third-party processors)

B. Information Collected Automatically

When you visit our site, we may collect:

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on the site
Referring website address

This is collected through cookies and analytics tools like Google Analytics.

C. Cookies and Tracking Technologies

We use cookies to:

Improve website performance
Remember user preferences
Understand user behavior

You can disable cookies through your browser settings, but some features may not function correctly.

2. How We Use Your Information

We use your information to:

Provide and improve our products/services
Respond to inquiries and provide customer support
Process transactions
Send updates, promotions, or newsletters (with your consent)
Ensure website security and prevent fraud
Comply with legal or regulatory obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service providers (e.g., payment processors, email marketing tools)
Regulatory bodies or law enforcement, if required by law
Medical professionals, only if necessary and with your explicit consent

All third parties are required to maintain the confidentiality of your data and use it only for the intended purpose.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse.

While we strive for maximum security, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the following rights:

Access – Request a copy of your personal data
Correction – Request to correct inaccurate data
Deletion – Request to delete your personal data (subject to legal exceptions)
Objection – Object to certain uses of your data
Withdraw Consent – Where processing is based on consent

To exercise your rights, contact us at support@richmondmedic.com.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us immediately.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

9. International Data Transfers

If you are located outside our hosting country, please note that your information may be transferred to, stored, and processed in a country with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest version. We encourage you to review this page regularly.